Return & Refund Policy

Return & Refund Policy

Last Updated: September 6, 2026

At POLARPIX Photo Magnets, every magnet is custom-made using the photos and designs submitted by our customers. Because each order is personalized specifically for you, we want to make sure you’re completely satisfied with your purchase.

Personalized Products

Due to the custom nature of our photo magnets, personalized orders are generally non-returnable and non-refundable once production has begun.

Please carefully review your photos, cropping, spelling, names, and other personalization details before submitting your order. POLARPIX is not responsible for errors resulting from incorrect or low-quality photos or information submitted by the customer.

Damaged or Defective Orders

If your magnets arrive damaged, defective, or have a manufacturing issue, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective magnets
  • Photos of the packaging, if applicable

If the issue is determined to be a manufacturing or shipping-related problem, POLARPIX may provide a replacement or refund at our discretion.

Incorrect Orders

If we make an error when producing your order—for example, you receive the wrong photo, incorrect quantity, or a product that does not match your approved order—we will work with you to correct the issue.

Depending on the circumstances, we may provide a replacement at no additional cost or issue an appropriate refund.

Customer-Submitted Errors

POLARPIX is not responsible for mistakes caused by information submitted by the customer, including:

  • Incorrect photos
  • Accidentally uploaded photos
  • Poor-quality or blurry images
  • Incorrect cropping or positioning selected by the customer
  • Misspelled names or text
  • Incorrect shipping addresses

If you notice an error after placing your order, contact us as soon as possible. If your order has not yet entered production, we may be able to make a correction.

Order Cancellations

Orders may be cancelled for a full refund only if production has not yet begun.

Once your personalized magnets have entered production, the order generally cannot be cancelled because the products have been made specifically for you.

Refunds

If a refund is approved, the refund will be issued to the original payment method. Please allow your payment provider several business days to process the refund.

Exchanges

Because our magnets are personalized, we generally do not offer exchanges for products that were correctly produced according to the customer’s submitted order.

However, if your order arrives damaged, defective, or was incorrectly produced by POLARPIX, please contact us and we will make it right.

Contact Us

If you have a question about your order or believe there is a problem with your magnets, please contact POLARPIX as soon as possible at admin@polarpixphotomagnets.com

POLARPIX Photo Magnets